Frequently Asked Questions
Everything you need to know about shopping with Union Los Angeles.
What is your return policy for limited release items?
All sales are final on limited release items, footwear, and collaboration products. For standard inventory, we accept returns within 14 days of delivery provided items are in original, unworn condition with all tags attached.
How long does shipping typically take?
Orders are typically processed within 2-3 business days. Domestic shipping via UPS usually takes 3-7 business days, while international shipping times vary by destination and customs clearance.
Can I cancel or modify my order after it has been placed?
Once an order is placed, we are unable to make modifications to the items or shipping address. Due to our rapid processing, cancellations are not guaranteed and must be requested immediately.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for all customs duties, taxes, and brokerage fees incurred at the time of entry.
How do I know if the products are authentic?
Union Los Angeles only sells 100% authentic products sourced directly from the brands and authorized distributors. We take pride in our curated selection and guarantee the legitimacy of every item.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay.